1. Before the tracking number of the shipment has been generated, you are eligible to cancel your order by email to firstname.lastname@example.org
2. Once the tracking number of the shipment has been issued, it is no longer possible to cancel the order.
What to do if you miss the cancellation window?
If you miss the cancellation window, you can still return your order by following our Return policy.
We STRONGLY recommend that customers refrain from refusing delivery of unwanted orders, as they will be charged for both the outbound and return shipping charges associated with that order. These charges will be deducted from any order refund amount. We can not guarantee the final disposition of any orders where the customer or recipient has refused delivery.