- Products (excluding software) may be returned or exchanged within 14 days of purchase.
- Returns/exchanges are subject to a 15% restocking fee or a minimum of $10, whichever is greater.
- Products must be in good condition (e.g., not broken or scratched) for returns/exchanges.
- Shipping charges are non-refundable.
- Returns or exchanges of software products are not accepted under any circumstances.
- Items in bulk orders (5 or more in a single order or orders exceeding $2,000) are final sales and not eligible for return/refund.
- If a product defect is confirmed, GPSWebShop covers shipping costs for sending repaired or replacement products back to the customer.
- If no fault is found, shipping costs for the return will be charged to the customer.
Initiating a Return:
- Request an RMA (Return Merchandise Authorization) number by emailing info@GPSWebshop.com.
- Our support staff will provide the RMA number and return instructions.
- Clearly mark the RMA number on the package. Returns without an RMA number will be returned to the sender.
- Ensure that the returned product includes all original components, literature, and packaging in saleable condition.
- Customers are responsible for return shipping costs.
- Use a carrier with shipment tracking. GPSWebShop is not responsible for shipments without delivery proof.
- We recommend purchasing freight insurance for shipment protection.
- Refunds cover the product amount and applicable sales taxes, less the restocking fee.
- No refund is provided for shipping charges.
- Damaged merchandise may be subject to a case-by-case restocking fee (up to 100%).
- The 14-day return period begins from the delivery date as recorded by the shipping company.
- Returns due to manufacturing defects require prior authorization. Contact info@GPSWebshop.com for assistance.
- If a warranted item is unavailable for repair/replacement, a product exchange will be offered.
- Allow up to 15 business days (excluding holidays and weekends) from receipt of your package for processing your return. This does not affect the 14-day return period.
For further inquiries or assistance, please contact info@GPSWebshop.com.